Terms & Conditions
Find below all the information regarding our Shop's policy. If you are looking for any information not mentioned on this page, please do not hesitate to contact us via chat or email.
Customers' happiness and satisfaction are our main motivations. We designed this website with great care and dedication for you to have a pleasant experience when visiting it. We will be always available to assist you through one of our communication channels. Whenever you need to clarify any questions that may occur before, during, or after a purchase, please contact us and we will reply as soon as possible. We will be very happy to be in contact with you ❤︎
CARE & MAINTENANCE
Click here to find out the care and maintenance guidelines for our products. On this page, we also provide some tips to maximise garments' lifetime.
RETURNS, EXCHANGES & REFUNDS
Click here to find out our returns, exchanges and refunds policy.
SHIPPING & DELIVERY TIME
Click here to find out our shipping and delivery time policy.
Check below the payment methods accepted on our website:
-- Bank Transfer;
-- Credit Card;
-- Debit Card;
PRIVACY & SECURITY POLICY
All data and information shared with us are private and confidential. We are committed to safeguarding the online privacy of customers, in compliance with the Personal Data Protection Law. We care about your security and for that, we work with the best and most secure available digital payment platforms.
-- Except when required by law, we will never share your personal information with third parties without consent and/or prior authorization;
-- Your personal data and payment information are encrypted and processed by the online payment platforms we work with, under a strict security policy. We chose to work with these platforms not only for the excellent support provided, essential for online sales but also because the guarantee of total confidentiality of all data provided by customers during the use of our website;
-- We will not send to you any promotional material unless you subscribe to our newsletter (under construction).
In case of any suspicion of irregularity in a payment entry in your account, card statement, or other payment method used to complete a purchase with us - with the same or similar date of a purchase made on our website - please contact us immediately through the email firstname.lastname@example.org informing your order number + "Payment Irregularity" in the subject field of the message.
We have the possibility to produce collections for other projects in our atelier. If you are interested in hiring us to develop exclusive pieces for your brand, event, or project, please contact us through the email email@example.com informing "Private Label" in the subject field of the message.
We will be happy to receive proposals from people interested in reselling Kuarashí around the world. Our products can be exported to any place in the planet ❤︎ For more information contact us through the email firstname.lastname@example.org informing "Wholesale" in the subject field of the message.